One of our clients called this morning because they have bought a new PC with Windows Vista on but couldn’t get it to connect to their Virgin Media cable modem. When they ran the CD supplied with the modem an error message came up stating that there was no ethernet card installed.
After testing, it was established the the card was there, and was working perfectly.
Upon some digging, it turned out that rather than using the CD to set up the connection on your Windows Vista machine, you need to open a web broswer and go to:
http://80.5.178.26
You will then be presented with a registration form. Complete this, and you are connected.